Privacy Policy

Information we collect

We only collect personal information that we need to respond to you and carry out our work. This may include:

• Your name, phone number and email address
• Details you choose to share about your project or property, such as the type of work and the site address
• Any other information you include in a message to us
• General usage data when you browse this website, such as your browser type and the pages you visit, which may be collected through cookies or analytics tools

We collect this information directly from you when you submit our quote form, call, email or otherwise contact us.

How we use your information

We use your personal information to:

• Respond to your enquiry and prepare a quote
• Communicate with you about your project
• Plan, schedule and carry out building and carpentry work
• Keep records we are required to keep as a licensed builder
• Improve this website and our services
• Comply with our legal and regulatory obligations

We will not use your personal information for any purpose unrelated to why it was collected without your consent.

Disclosure of information

We do not sell your personal information. We may share it in limited circumstances:

• With the form-handling and email service providers that deliver website enquiries to us
• With the provider that hosts this website
• With subcontractors, suppliers or professional advisers where it is necessary to quote for or carry out your project
• As required or permitted by Australian law

Some of these providers may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a way that is consistent with the Australian Privacy Principles.

Storage and security

We take reasonable administrative, technical and physical measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We keep personal information only for as long as we need it for the purposes described above, or as required by law, and then take reasonable steps to destroy or de-identify it.

Cookies

This website may use cookies and similar technologies to understand how the site is used and to improve your experience. Cookies are small text files stored on your device. You can disable cookies in your browser settings at any time, although some parts of the website may not work as intended if you do.

Your rights

Under the Australian Privacy Principles you may:

• Ask for access to the personal information we hold about you
• Ask us to correct information that is inaccurate, incomplete or out of date
• Make a complaint if you believe we have mishandled your personal information

To do any of these things, contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.

Contact us

If you have a question about this policy or how we handle your personal information, please get in touch.